Shipping and Returns

Shipping
The Malt Shop grew out of the desire to provide home brewers in Japan with a wider variety of ingredients and more responsive shipping than is currently available. We normally ship on Mondays, Wednesdays, and Fridays. Orders placed and paid by noon those days will go out that afternoon. If you have any special time or date on delivery, please include a note at checkout.

We ship by Japan Post. Rates vary by region:

Region 1  ¥650 :  Toyama, Ishikawa, Fukui, Gifu, Shizuoka, Aichi, Mie, Shiga, Kyoto, Osaka, Hyogo

Nara, Wakayama, Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi

Region 2 ¥850 :  Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Niigata, Yamanashi,

Nagano, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima

Region 3 ¥900  :  Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima

Region 6 ¥1,330 :  Hokkaido, Okinawa

*Shipping prices do not include tax.

Whenever possible, we will try to reduce the shipping cost to our customers. If your order will fit into Smart Letter (¥180) or Letter Pack Light (¥360) or Letter Pack Plus (¥510) we will do so when packing your order. We will then either refund the difference to you through Paypal or by creating a coupon of that amount to use on your next order.

There is chilled surcharge on liquid yeast of ¥290 (once per order)  Liquid yeast will be sent through Yuu Pack only. Chilled shipping applies only during warmer seasons.

Orders to remote islands may require additional charges for shipping.

We believe in recycling. The box your items arrive in may have seen another use before.

Returns
If by chance what you ordered is not right, please let us know within 7 days. We will arrange return shipping and either a refund or replacement.

Contact
info (at) themaltshop.biz
Scott Murray