Shipping and Returns

The Malt Shop grew out of the desire to provide home brewers in Japan with a wider variety of ingredients and more responsive shipping than is currently available. We normally ship on Mondays, Wednesdays, and Fridays. Orders placed and paid by noon those days will go out that afternoon. If you have any special time or date on delivery, please include a note at checkout.

We ship by Japan Post using their Yu Pack system. Rates vary by region: ¥650, ¥850, ¥900, ¥1,650
Whenever possible, we will try to reduce the amount of shipping to our customers. If your order will fit into Smart Letter (¥180) or Letter Pack Light (¥360) or Letter Pack Plus (¥510) we will do so when packing your order. We will then either refund the difference to you through Paypal or by creating a coupon of that amount to use on your next order.

Orders at 160 size box or larger will receive an email explaining the adjusted shipping rate.

There is chilled surcharge on liquid yeast of 250 yen (once per order)  Yeast will be sent through Yuu Pack only. This applies only during warmer seasons.

Orders to remote islands may require additional charges for shipping.

We believe in recycling. The box your items arrive in may have seen another use before.

If by chance what you ordered is not right, please let us know within 7 days. We will arrange return shipping and either a refund or replacement.

info (at)
090-3924-5439 Scott Murray