Shipping and Returns

Shipping
The Malt Shop grew out of the desire to provide home brewers in Japan with a wider variety of ingredients and more responsive shipping than is currently available. Orders are typically shipped within two days of payment confirmation. If you have any special time or date on delivery, please include a note at checkout.

We ship by Yamato (Kuroneko). Rates vary by region:

¥630: Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Tokyo, Yamanashi, Miyagi, Yamagata, Fukushima, Niigata, Nagano, Toyama, Ishikawa, Fukui, Shizuoka, Aichi, Mie, Gifu

¥700: Aomori, Akita, Iwate, Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo

¥760: Okayama, Hiroshima, Yamaguchi, Tottori, Shimane, Kagawa, Tokushima, Ehime, Kochi

¥880: Hokkaido, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima

¥1060: Okinawa

COD Fee: ¥300

*Shipping prices do not include tax.

Whenever possible, we will try to reduce the shipping cost to our customers. If your order will fit into Letter Pack Light (¥370) or Letter Pack Plus (¥520) we will do so when packing your order. We will then either refund the difference to you through Paypal or by creating a coupon of that amount to use on your next order.

There is a chill surcharge on liquid yeast of ¥290 (once per order)  Liquid yeast will be sent through Yamato only. Chilled shipping applies only during warmer seasons.

Orders to remote islands may require additional charges for shipping.

We believe in recycling. The box and packaging your items arrive in may have seen another use before.

Returns
If by chance what you ordered is not right, please let us know within 7 days. We will arrange return shipping (on us) and either a refund or replacement.

Contact
themaltshop2020 (at) gmail.com
Fred Wilson